POKHARA UNIVERSITY

                                                   Semester :Spring

Level : Bachelor                                                                               Year          : 2016

Programme : BBA                                                                            Full Marks : 100

Course : Introduction to Management Information System             Pass Marks : 45

                                                                                                        Time             : 3hrs

Candidates are required to give their answers in their own words as far as practible.

The figures in the margin indicating full marks.

                                                        Section "A"

                                            Very short Answer Questions                                    10*2

Attempt all the questions.

1. Define memory hierarchy.

2. List the components of Information System.

3. What do you mean by Risk Management? List out various risk management strategies.

4. Define client server network.

5. What is Data Mining?

6. Differentiate between OI TP and OI AP.

7. What are the advantages of database management approach over traditional file system?

8. Define the term E-Payment.

9. What are the major objectives of SCM in a business enterprise?

10. What is Point of sale system?

                                                                 Section "B"       

                                                 Descriptive Answer Questions                      6*10

Attempt any six questions.

11. Draw the architecture diagram of computer and discuss the components.

12.Discuss the information system development process with reference to SDLC model.

13. a) Define Internet. Explain in brief about business value of Internet.

      b) Classify computer network on the basis of geographical area coverage.
14. What is DSS? Explain its components, features and business applications  with example.

15. Define E-commerce. Discuss its benefits and limitations with respect to organization, society and consumers.

16. what is CRM ? Explain its phases with example . Discuss its benefits and challenges.

17. a) Briefly explain the success and failure of MIS?

      b) Explain TPS along with its transaction processing cycle.

 

                                                        Section "C"   

                                                      Case Analysis                                                    [20]

18. Read the scenario and answer the question that follows.

A waiter takes an order at a table, and then enters it online via ine of the six terminals located in the restaurant dining room. The order is routed to a printer in the appropriate preparation area; the cold item printer if it is a salad, the hot-item printer if it is a hot sandwich or the bar printer if it is a drink. A customer's meal check-listing(bill) the items ordered and the respective prices are automatically generated. This ordering system eliminates the old three-carbon guest check system as well as any problems caused by a waiter's handwriting. When the kitchen runs out of a food item, the cooks send out an 'out of stock' message to give better service to the customers. Other system features aid management in the planning and control of their restaurant business. The system provides up-to information on the food items. ordered and breaks out percentage showing sales of each item versustotal sales. This helps management plan menus according to customers tastes. The system also compare the weekly sales totals versus food  costs, allowing planning for tighter cost controls. In addition , whenever an order is voided, the reasons for the void are keyed in. This may help later in management decisions, especially if the voids consistently related to food or service. Acceptance of the system by the users is exceptionally high since the waiters and waitresses were involved in the selection and design process. All potential users were asked to give their impressions and ideas about the various systems available before one was chsen.

Questions:

a) In the light the system, describe the decisions to be made in the area of straegic planning, managerial control and qperational control? What information would you require to make such decisions?

b) What would make the system a more complete MIS rather than just doing transaction processing?