W. Edwards Deming is called the father of the new industrial age, he is the one who gave out Deming Management. Born in the USA, he studied mathematics and worked for the US Department of Agriculture. While he was working with the US Government, he developed the statistical process control techniques, which he applied to clerical operations.
Deming’s Views on Quality Management
Create constancy of purpose for improving products and services.
Adopt the new philosophy.
Cease dependence on inspection to achieve quality.
End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.
Improve constantly and forever every process for planning, production, and service.
Institute training on the job.
Adopt and institute leadership.
Drive out fear.
Break down barriers between staff areas.
Eliminate slogans, exhortations, and targets for the workforce.
Eliminate numerical quotas for the workforce and numerical goals for management.
Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
Institute a vigorous program of education and self-improvement for everyone.
Put everybody in the company to work accomplishing the transformation.
Deming’s Quality Management Techniques
Constant Purpose
New Philosophy
Give up quality by inspection
Seek continuous improvement
Train everyone
Avoid the constant search for lowest-cost suppliers
